Why You Should Build a Customer Education Program

Your customers will always be looking for two things; quality and convenience. They want to have products that satisfies their needs and exceeds their expectations in solving problems that all have. On the other side, customers want to handle as much buying process on their own as possible. That said, you need to look for ways to make customer onboarding process as much simple and successful as possible. A customer educational program is created by a company with the aim of teaching customers how to see new products. It is normally packed with courses and videos on how a product works and provides useful tips for navigating tricky aspects of a product or service.

It provides customers with useful guide on how a particular product or service works, and the best ways to use the same. Here are some of the top reasons why you need to build an educational program for your customers.

Educating customers at scale

Customer success managers are dedicated at helping onboard new customers. However, their job can become very difficult when each of them are assigned tens of customers each single day. They find it difficult to walk each of their customers across various steps for product and service development. Instead, with customer education program, customer success managers can focus on educating just those customers who need extra layer of help.

Ensure each customer gets same level of information.

Every customer wants to feel special. In case they find out that someone was educated more and better than they were, they might not like it. It can be frustrating when there is lack of consistency across customer success teams and when certain employees have more in-depth information than others. When there is a set out customer educational program, you can ensure there is a consistent onboarding experience for each customer. Each customer will feel confident that they have received the same information as anyone else.

Focus on other tasks

When there is an educational program in place, your support reps can refocus their time on other tasks. One of the biggest time wasters support reps have to deal with is answering the same questions over and over. It will both waste time for the rep and customer and drive attention away from other important things. Rather than mindlessly working through hundreds of emails and phone calls, your employees can place their focus on dealing with more complex and detailed issues. Outside customer support, they can spend more time training themselves and working with other teams.

Cut support costs

Your employees have probably spend a lot of their time on support calls with customers. You can save a lot of money if you had fewer employees dedicated to support calls and other tasks. This can be particularly helpful to those customers who have questions all the time. Rather than having employees working around the clock, you can hire staff for shorter periods of the day and feel confident they can handle tasks in the right way.

How to Maintain a Healthy Weight

The importance of maintaining the right body weight cannot be overstated. It is vital for a long and healthy life. Weight issues are on both sides of the spectrum. Being underweight leads to health concerns as being overweight does. The best way to check for overweight or underweight is by calculating your Quetelet index popularly known as body mass index (BMI). Although the scale can sometimes vary, those with a BMI of less than 18.5 are considered underweight while those with more than 25 are considered overweight. How then do you maintain a healthy weight?

1.    Exercise

Having the right exercise regime will help keep your weight in check as you burn calories, fat, and build your muscles. Incorporate exercises in your daily activities too to stay in top shape. Take the dog for a walk, park the car and walk instead, or take the stairs. Aim at staying active for about 30 minutes every day. If you need to burn more calories and reduce more fat content in your body, add strength exercises and increase the intensity of your workouts. Get a qualified trainer who will guide you. Join the local sport and recreation club too and be an active member.

2.    Have Breakfast

The lure to skip meals when you are watching your weight will always be there. Never skip breakfast though as it is responsible for kick-starting your metabolism and giving you energy for the day. Skipping breakfast will often lead to you eating more later, so it is a counterproductive idea. Always make a healthy breakfast, something like Porridge with low-fat milk and kiwi fruit or low-fat milk, banana, and yogurt fruit smoothie.

3.    Have Balanced Diets

If you can carry packed healthy lunch, always go for it. Get one or two servings of vegetables for lunch. One lunch idea is serving lots of salad with a whole grain sandwich with low-fat cheese. Have about three or even four servings of vegetables for dinner. Have one-part carbohydrates, one part protein, and two parts veggies. A good example is a chicken and vegetable stir fry with rice. The protein and carbohydrates serve sizes should be within the recommended daily guidelines. Instead of frying meat, bake, steam or grill.

4.    Pick Healthy Snacks

Forget the sugary beverages and go for low-fat milk or even water. Buy low-fat yogurt if you need a filling snack. Avoid junk food and opt for the in-season fruit during the day. Grab a small handful of unsalted nuts as they have healthy fats. You can add some dried fruit if you want extra flavor.

The bottom line of maintaining a healthy weight is that healthy living has to be a priority. You have to choose good, healthy food and take about two fruits and a good vegetable serving every day. Opt for healthy drinks like water in place of sugary beverages. Look for healthy recipes and try them out for dinner and carry packed lunch. During the day, be active for at least 30 minutes and sit less. Limiting alcohol intake also helps. A healthy lifestyle leads to a healthy weight.

Risk Factors Involved in Being Overweight

Obesity is not an external or superficial problem. It should not. Being overweight or obese causes many health-related issues especially for adults. Here are some of the risk factors involved in being overweight.

Coronary Heart Disease

People with a high body mass index (BMI) are at greater risk of developing coronary heart disease (CHD). This condition is characterized by coronary arteries that have plaque building inside which can narrow or even block them. The resulting blood flow reduction to the heart muscles can cause a heart attack or chest pains. Heart failure is known to be caused by obesity.

Stroke

The plaque that builds up in your arteries as a result of obesity can eventually rupture. This rupture will lead to the formation of a blood clot. When such a clot forms near the brain, your brain could be starved of oxygen causing a stroke.

High Blood Pressure

Overweight and obesity can increase your risk of developing high blood pressure. This is where the blood pressure is abnormally high meaning the blood is flowing through the arteries at a higher pressure.

Type 2 Diabetes

Having a high BMI and waist size also increases your chances of developing Type 2 Diabetes, a condition where the level of glucose in the blood is too high. Diabetes, in turn, can lead to blindness, stroke, CHD, kidney disease, or death.

Metabolic Syndrome

Metabolic Syndrome is risk factors known to raise the risk of getting health problems such as heart disease, diabetes, or stroke. The group consists of five risk factors namely high blood pressure, large waistline, high triglyceride level, high fasting blood sugar, and low HDL cholesterol level. Having three or more of these risk factors means that you have the metabolic syndrome.

Abnormal Blood Fats

Those with a high BMI tend to have a higher risk of having abnormal blood fats. They will tend to have high levels of LDL cholesterol and triglycerides as well as a low HDL cholesterol levels. These abnormal blood fats increase your CHD risk factor.

Obesity Hypoventilation Syndrome

Obese people often suffer from the breathing disorder called Obesity Hypoventilation Syndrome (OHS). OHS leads to hypoventilation, where you end up with too much carbon dioxide and hypoxemia where you have a very little concentration of oxygen in the blood. OHS can lead to death as a result.

Other risk factors

Obese and overweight people are also likely to suffer from gallstones, osteoarthritis, and sleep apnea. There are also more likely to get breast, colon, endometrial, and gallbladder cancers. Obese women can suffer from infertility or have menstrual issues as a result of their weight.

Overweight and obesity can cause many long-term and short-term health complications. It is, therefore, important to manage your weight to avoid these conditions. Ensure that your body mass index (BMI) is between 18.5 and 24.9 as a BMI of over 25 is associated with being overweight and obese if it is over 30. Ensure that your waist size is also below 35 inches if you are a woman or less than 40 if you are a man.

How to Manage a Remote Team Effortlessly

Working remotely can be shocking to many. Most people are depended on resources available to them from their offices as this is where they base the nature of their work. Management is immediately available to help and there are ready specialists who can take questions and provide required answers. Additionally, community interaction between coworkers plays an important role in keeping everyone happy and motivated to deliver on their tasks. If you are in customer support, it can become a challenging task overseeing a remote team. You need to create an environment that addresses everyone’s need and also fosters team culture that revolves around customer success. It can become a tough balancing affair especially if you don’t have an office and a physical place to report to.

Here are some sure tips on how to manage a remote customer support team

Understand Solutions

The first thing you need in your line of managing customer support teams remotely is how to understand solutions rather than relaying answers. You need to create a culture where frontline reps are fully committed to understanding and relaying solutions and not just copy and pasting answers. This means your reps should be looking for long-term and personalized solutions rather than quick fixes to just get a customer out of support queue. A negative customer experience can cause reps not to understand customer goals, intents and reasons why they decided to seek a solution from you. The key to a good customer experience is understanding the product you are working with and ensuring you can give your customers a lasting solution to their needs.

Empathize with customers

Sometimes, it can be hard to empathize with a customer when you are not working face to face with them. As a remote rep, you will not physically see customer’s emotions and they may not be expressing them openly in communication such as on email, chat or over the phone. Having this barrier between you and a customer makes it imperative for reps to place their focus on putting themselves in a customer’s position anytime they are troubleshooting a case. Customers will do due diligence before reaching out to customer support reps. When they make a call, it means they can’t find answers to the problems they are looking to solve, and they can only bank on you to give them answers to their questions.

Create an office ecosystem

There are a lot of duties and responsibilities that will be put on the shoulders of your reps, and one of those duties is to learn new technologies. Learning a new technology is like learning a new language. The only thing that will guarantee your success is being fully versed with the technology. At home, you will be lacking the same type of office ecosystem that surrounds you every day. You will not be in a physically collaborative space where you can turn to your colleagues for support or to discuss issues related to your work. This may make it easy for you to lose focus and have your team drift from set goals. As a remote manager, it is important you find activities and resources that can recreate an office setup and environment. You will never replace in-person collaboration, but you can provide communication outlets that embrace the differences of remote work.